Privacy Policy


General Notes

The following notes provide a simple overview of what happens to your personal data when you visit this website. Personal data is all data with which you can be personally identified. For detailed information on the subject of data protection, please refer to our privacy policy listed below this text.


Data Collection on This Website

Who is responsible for data collection on this website?

The data processing on this website is carried out by the website operator. You can find their contact details in the section "Notice to the Responsible Party" in this privacy policy.

How do we collect your data?

On one hand, your data is collected when you provide it to us. This could be data that you enter into a contact form, for example.

Other data is collected automatically or after your consent by our IT systems when you visit the website. This mainly includes technical data (e.g., internet browser, operating system, or time of page view). This data is collected automatically as soon as you enter this website.

What do we use your data for?

Part of the data is collected to ensure error-free provision of the website. Other data can be used to analyze your user behavior.

What rights do you have regarding your data?

You have the right to receive information about the origin, recipient, and purpose of your stored personal data at any time free of charge. You also have the right to request the correction or deletion of this data. If you have given consent to data processing, you can revoke this consent at any time for the future. Moreover, you have the right to request the restriction of the processing of your personal data under certain circumstances. Furthermore, you have the right to lodge a complaint with the competent supervisory authority.

For this and other questions on the subject of data protection, you can contact us at any time.


Analysis Tools and Third-Party Tools

When visiting this website, your surfing behavior can be statistically evaluated. This is done primarily with so-called analysis programs.

Detailed information on these analysis programs can be found in the following privacy policy.



We host the content of our website with the following provider:

IONOS

The provider is IONOS SE, Elgendorfer Str. 57, 56410 Montabaur (hereinafter IONOS). When you visit our website, IONOS collects various log files including your IP addresses. Details can be found in the privacy policy of IONOS: https://www.ionos.de/terms-gtc/terms-privacy.

The use of IONOS is based on Art. 6 para. 1 lit. f GDPR. We have a legitimate interest in the most reliable representation of our website. If the corresponding consent was requested, the processing is carried out exclusively on the basis of Art. 6 para. 1 lit. a GDPR and § 25 para. 1 TTDSG, insofar as the consent includes the storage of cookies or access to information in the user's end device (e.g., device fingerprinting) in the sense of the TTDSG. The consent can be revoked at any time.



Data Protection

The operators of these pages take the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with the statutory data protection regulations and this privacy policy.

When you use this website, various personal data are collected. Personal data is data with which you can be personally identified. This privacy policy explains what data we collect and what we use it for. It also explains how and for what purpose this happens.

Please note that data transmission over the Internet (e.g., when communicating by email) may have security vulnerabilities. A complete protection of the data from access by third parties is not possible.


Note to the Responsible Party

The responsible party for data processing on this website is:

Nathalie Landherr

Fuggerstr. 14

86150 Augsburg

Germany

Email: contact@createwithnathalie.com

The responsible party is the natural or legal person who alone or jointly with others determines the purposes and means of the processing of personal data (e.g., names, email addresses, etc.).


Storage Duration

Unless a more specific storage period has been mentioned within this privacy policy, your personal data will remain with us until the purpose for data processing no longer applies. If you assert a justified request for deletion or revoke consent to data processing, your data will be deleted unless we have other legally permissible reasons for storing your personal data (e.g., tax or commercial law retention periods); in the latter case, deletion will take place after these reasons cease to apply.


General Notes on the Legal Bases for Data Processing on This Website

If you have given your consent to data processing, we process your personal data based on Art. 6 para. 1 lit. a GDPR or Art. 9 para. 2 lit. a GDPR if special categories of data according to Art. 9 para. 1 GDPR are processed. In the event of explicit consent to the transfer of personal data to third countries, data processing is also based on Art. 49 para. 1 lit. a GDPR. If you have consented to the storage of cookies or to the access to information in your end device (e.g., via device fingerprinting), data processing is additionally based on § 25 para. 1 TTDSG. The consent can be revoked at any time. If your data is required for the fulfillment of a contract or for the execution of pre-contractual measures, we process your data based on Art. 6 para. 1 lit. b GDPR. Furthermore, if your data is necessary for the fulfillment of a legal obligation, we process it based on Art. 6 para. 1 lit. c GDPR. Data processing may also take place based on our legitimate interest according to Art. 6 para. 1 lit. f GDPR. Information on the relevant legal basis in each individual case is provided in the following sections of this privacy policy.


Recipients of Personal Data

As part of our business activities, we cooperate with various external entities. Sometimes it is also necessary to transfer personal data to these external entities. We only pass on personal data to external entities if this is required for the fulfillment of a contract, if we are legally obliged to do so (e.g., data transfer to tax authorities), if we have a legitimate interest under Art. 6 para. 1 lit. f GDPR in the transfer, or if another legal basis allows the data transfer. When using processors, we only pass on personal data of our customers based on a valid contract for order processing. In the case of joint processing, a contract on joint processing is concluded.


Revocation of Your Consent to Data Processing

Many data processing operations are only possible with your explicit consent. You can revoke consent you have already given at any time. The legality of the data processing carried out until the revocation remains unaffected by the revocation.


Right to Object to Data Collection in Special Cases and to Direct Advertising (Art. 21 GDPR)

IF DATA PROCESSING IS BASED ON ART. 6 PARA. 1 LIT. E OR F GDPR, YOU HAVE THE RIGHT AT ANY TIME TO OBJECT TO THE PROCESSING OF YOUR PERSONAL DATA FOR REASONS ARISING FROM YOUR PARTICULAR SITUATION; THIS ALSO APPLIES TO PROFILING BASED ON THESE PROVISIONS. THE RESPECTIVE LEGAL BASIS ON WHICH PROCESSING IS BASED CAN BE FOUND IN THIS PRIVACY POLICY. IF YOU OBJECT, WE WILL NO LONGER PROCESS YOUR AFFECTED PERSONAL DATA UNLESS WE CAN DEMONSTRATE COMPELLING LEGITIMATE GROUNDS FOR THE PROCESSING WHICH OVERRIDE YOUR INTERESTS, RIGHTS, AND FREEDOMS, OR THE PROCESSING IS FOR THE ESTABLISHMENT, EXERCISE, OR DEFENSE OF LEGAL CLAIMS (OBJECTION PURSUANT TO ART. 21 PARA. 1 GDPR).

IF YOUR PERSONAL DATA IS PROCESSED FOR DIRECT MARKETING PURPOSES, YOU HAVE THE RIGHT TO OBJECT AT ANY TIME TO THE PROCESSING OF PERSONAL DATA CONCERNING YOU FOR SUCH MARKETING; THIS ALSO APPLIES TO PROFILING TO THE EXTENT THAT IT IS RELATED TO SUCH DIRECT MARKETING. IF YOU OBJECT, YOUR PERSONAL DATA WILL SUBSEQUENTLY NO LONGER BE USED FOR DIRECT MARKETING PURPOSES (OBJECTION PURSUANT TO ART. 21 PARA. 2 GDPR).


Right to File Complaints with Regulatory Authorities

In the case of breaches of the GDPR, the persons affected have a right to lodge a complaint with a regulatory authority, especially in the member state of their habitual residence, their place of work, or the place of the alleged infringement. The right to lodge a complaint is without prejudice to other administrative or judicial remedies.


Right to Data Portability

You have the right to have data that we process based on your consent or in fulfillment of a contract automatically delivered to yourself or to a third party in a standard, machine-readable format. If you request the direct transfer of the data to another controller, this will be done only to the extent technically feasible.


Information, Correction, and Deletion


Within the framework of the applicable legal provisions, you have the right at any time to free information about your stored personal data, its origin and recipient, and the purpose of data processing and, if necessary, a right to correction or deletion of this data. For further questions on the subject of personal data, you can contact us at any time.



Right to Restrict Processing


You have the right to request the restriction of the processing of your personal data. For this purpose, you can contact us at any time. The right to restrict processing exists in the following cases:

If you dispute the accuracy of your personal data stored by us, we usually need time to verify this. For the duration of the review, you have the right to request the restriction of the processing of your personal data.

If the processing of your personal data happened/happens unlawfully, you can request the restriction of data processing instead of deletion.

If we no longer need your personal data, but you need it to exercise, defend, or claim legal claims, you have the right to request the restriction of the processing of your personal data instead of deletion.

If you have lodged an objection pursuant to Art. 21 para. 1 GDPR, a balance must be struck between your and our interests. As long as it has not yet been determined whose interests prevail, you have the right to demand the restriction of the processing of your personal data.

If you have restricted the processing of your personal data, these data - apart from their storage - may only be processed with your consent or for the establishment, exercise, or defense of legal claims or to protect the rights of another natural or legal person or for reasons of important public interest of the European Union or a member state.


SSL or TLS Encryption

For security reasons and to protect the transmission of confidential content, such as orders or inquiries that you send to us as the site operator, this site uses an SSL or TLS encryption. You can recognize an encrypted connection by the fact that the address line of the browser changes from "http://" to "https://" and by the lock symbol in your browser line.

If SSL or TLS encryption is activated, the data you transmit to us cannot be read by third parties.


Objection to Promotional Emails

The use of contact data published within the framework of the imprint obligation for the transmission of not expressly requested advertising and information materials is hereby objected to. The operators of the pages expressly reserve the right to take legal action in the event of unsolicited sending of advertising information, such as spam emails.



Cookies

Our internet pages use so-called "cookies". Cookies are small text files and do not cause any damage to your device. They are either stored temporarily for the duration of a session (session cookies) or permanently (permanent cookies) on your device. Session cookies are automatically deleted after your visit. Permanent cookies remain stored on your device until you delete them yourself or an automatic deletion is carried out by your web browser.

Cookies can be set by us (first-party cookies) or by third parties (so-called third-party cookies). Third-party cookies enable certain services to be provided by third-party companies on websites (e.g., cookies for processing payment services).

Cookies have various functions. Numerous cookies are technically necessary because certain website functions would not work without them (e.g., the shopping cart function or the display of videos). Other cookies can be used to analyze user behavior or for advertising purposes.

Cookies that are necessary for the execution of the electronic communication process, for the provision of certain functions you desire (e.g., for the shopping cart function), or for the optimization of the website (e.g., cookies for measuring the web audience) are stored based on Art. 6 (1) lit. f GDPR, unless another legal basis is specified. The website operator has a legitimate interest in storing cookies for the technically error-free and optimized provision of its services. If consent to the storage of cookies and similar recognition technologies has been requested, processing is carried out exclusively on the basis of this consent (Art. 6 (1) lit. a GDPR and § 25 (1) TTDSG); consent can be revoked at any time.

You can configure your browser to inform you about the setting of cookies and to allow cookies only in individual cases, to exclude the acceptance of cookies for certain cases or in general, and to activate the automatic deletion of cookies when closing the browser. Disabling cookies may limit the functionality of this website.

Which cookies and services are used on this website can be taken from this privacy policy.


Server Log Files

The provider of the pages automatically collects and stores information in so-called server log files, which your browser automatically transmits to us. These are:

This data is not merged with other data sources.

The collection of this data is based on Art. 6 (1) lit. f GDPR. The website operator has a legitimate interest in the technically error-free presentation and optimization of its website – for this, the server log files must be recorded.


Contact Form

If you send us inquiries via the contact form, your details from the inquiry form, including the contact details you provided there, will be stored by us for the purpose of processing the inquiry and in case of follow-up questions. We do not share this data without your consent.

The processing of this data is based on Art. 6 (1) lit. b GDPR, if your request is related to the execution of a contract or is necessary for the implementation of pre-contractual measures. In all other cases, the processing is based on our legitimate interest in the effective processing of the requests addressed to us (Art. 6 (1) lit. f GDPR) or on your consent (Art. 6 (1) lit. a GDPR) if this has been requested; consent can be revoked at any time.

The data you enter in the contact form will remain with us until you ask us to delete it, revoke your consent to storage, or the purpose for data storage no longer applies (e.g., after your request has been processed). Mandatory statutory provisions - in particular retention periods - remain unaffected.


Inquiry by E-mail, Telephone, or Fax

If you contact us by e-mail, telephone, or fax, your inquiry, including all resulting personal data (name, inquiry), will be stored and processed by us for the purpose of processing your request. We do not share this data without your consent.

The processing of this data is based on Art. 6 (1) lit. b GDPR, if your request is related to the execution of a contract or is necessary for the implementation of pre-contractual measures. In all other cases, the processing is based on our legitimate interest in the effective processing of the requests addressed to us (Art. 6 (1) lit. f GDPR) or on your consent (Art. 6 (1) lit. a GDPR) if this has been requested; consent can be revoked at any time.

The data sent to us via contact requests will remain with us until you ask us to delete it, revoke your consent to storage, or the purpose for data storage no longer applies (e.g., after your request has been processed). Mandatory statutory provisions - in particular statutory retention periods - remain unaffected.



IONOS WebAnalytics

This website uses the analytics services of IONOS WebAnalytics (hereinafter: IONOS). The provider is 1&1 IONOS SE, Elgendorfer Straße 57, D – 56410 Montabaur. IONOS can be used to analyze visitor numbers and behavior (e.g., number of page views, duration of a website visit, bounce rates), sources of visitors (i.e., from which page the visitor comes), visitor locations, and technical data (browser and operating system versions). For this purpose, IONOS stores the following data in particular:

According to IONOS, data collection is completely anonymized so it cannot be traced back to individual persons. Cookies are not stored by IONOS WebAnalytics.

The storage and analysis of data is based on Art. 6 (1) lit. f GDPR. The website operator has a legitimate interest in the statistical analysis of user behavior to optimize both its website and its advertising. If a corresponding consent has been requested, the processing takes place exclusively on the basis of Art. 6 (1) lit. a GDPR and § 25 (1) TTDSG, insofar as the consent includes the storage of cookies or the access to information in the user's end device (e.g., device fingerprinting) within the meaning of the TTDSG. The consent can be revoked at any time.

Further information on data collection and processing by IONOS WebAnalytics can be found in IONOS’s privacy policy at the following link: https://www.ionos.de/terms-gtc/datenschutzerklaerung/



Newsletter Data

If you wish to receive the newsletter offered on the website, we require an email address from you, as well as information that allows us to verify that you are the owner of the provided email address and that you agree to receive the newsletter. Further data is not collected or only on a voluntary basis. We use this data exclusively for sending the requested information and do not pass it on to third parties.

The processing of the data entered into the newsletter subscription form takes place exclusively based on your consent (Art. 6 (1) lit. a GDPR). You can revoke the consent you have given for the storage of the data, the email address, and their use for sending the newsletter at any time, for example, via the "unsubscribe" link in the newsletter. The legality of the already completed data processing operations remains unaffected by the revocation.

The data deposited with us for the purpose of obtaining the newsletter will be stored by us or the newsletter service provider until you unsubscribe from the newsletter and deleted from the newsletter distribution list after you unsubscribe from the newsletter or after the purpose ceases to apply. We reserve the right to delete or block email addresses from our newsletter distribution list at our own discretion within the scope of our legitimate interest pursuant to Art. 6 (1) lit. f GDPR.

Data stored by us for other purposes remains unaffected by this.

After you unsubscribe from the newsletter distribution list, your email address may be stored by us or the newsletter service provider in a blacklist, to the extent this is necessary to prevent future mailings. The data from the blacklist is used only for this purpose and is not merged with other data. This serves both your interest and our interest in complying with the legal requirements when sending newsletters (legitimate interest within the meaning of Art. 6 (1) lit. f GDPR). The storage in the blacklist is indefinite. You can object to the storage if your interests outweigh our legitimate interest.


Newsletter dispatch to existing customers

If you have purchased goods or services from us and left your email address with us, it can subsequently be used by us to send newsletters. In such a case, only direct advertising for similar goods or services from our own offerings will be sent via the newsletter. The legal basis for sending the newsletter as a result of the sale of goods or services is § 7 (3) UWG and Art. 6 (1) lit. f GDPR.

The sending of the newsletter as a result of the sale of goods or services to existing customers can be objected to at any time without incurring costs other than the transmission costs according to the basic tariffs. To do this, a textual message to the contact option specified in the newsletter (e.g., email, fax, letter) is sufficient. Of course, each newsletter also contains an unsubscribe link.

After you unsubscribe from the newsletter distribution list, your email address may be stored by us or the newsletter service provider in a blacklist, to the extent necessary to prevent future mailings. The data from the blacklist is used only for this purpose and is not merged with other data. This serves both your interest and our interest in complying with the legal requirements when sending newsletters (legitimate interest within the meaning of Art. 6 (1) lit. f GDPR). The storage in the blacklist is indefinite. You can object to the storage if your interests outweigh our legitimate interest.


YouTube

This website incorporates videos from the website YouTube. The website operator is Google Ireland Limited (“Google”), Gordon House, Barrow Street, Dublin 4, Ireland.

When you visit one of our web pages equipped with a YouTube plugin, a connection to the YouTube servers is established. This tells the YouTube server which of our pages you have visited.

Furthermore, YouTube can store various cookies on your device or use comparable recognition technologies (e.g., device fingerprinting). In this way, YouTube can obtain information about visitors to this website. This information is used, among other things, to collect video statistics, improve user-friendliness, and prevent fraud attempts.

If you are logged into your YouTube account, you enable YouTube to directly associate your browsing behavior with your personal profile. You can prevent this by logging out of your YouTube account.

YouTube is used in the interest of an attractive presentation of our online offers. This constitutes a legitimate interest within the meaning of Art. 6 (1) lit. f GDPR. If a corresponding consent has been requested, the processing is carried out exclusively on the basis of Art. 6 (1) lit. a GDPR and § 25 (1) TTDSG, insofar as the consent includes the storage of cookies or access to information in the user's end device (e.g., device fingerprinting) within the meaning of the TTDSG. The consent can be revoked at any time.

Further information on handling user data can be found in YouTube's privacy policy at: https://policies.google.com/privacy?hl=de.

The company has certification under the "EU-US Data Privacy Framework" (DPF). The DPF is an agreement between the European Union and the USA that is supposed to ensure compliance with European data protection standards in data processing in the USA. Every company certified under the DPF has committed to adhering to these data protection standards. You can get more information from the provider under the following link: https://www.dataprivacyframework.gov/s/participant-search/participant-detail?contact=true&id=a2zt000000001L5AAI&status=Active


Many Chat

What is ManyChat?

On our website, we use ManyChat, a service for our chat and email marketing. The service provider is the American company ManyChat Inc., located at 535 Mission St, San Francisco, CA 94105, USA. The company was founded in 2015 by Mikael Yang and Dmitry Dumik, who originally worked in marketing. Early on, they recognized that chatbots for businesses were not sufficiently developed. The goal was to develop a platform that allows people without special programming skills to create and deploy chatbots and an email marketing system. ManyChat has now become an established brand in the market and supports, besides us, a variety of other companies in optimizing customer communication.


Why do we use ManyChat on our website?

Primarily, we use a chatbot to stay in contact with you and offer direct support. We want to share what's new with us or what attractive offers we currently have in our program. At the same time, we aim to assist you as quickly as possible with questions about our services and products. ManyChat makes this possible. In our support measures, we always look for the fastest and best solutions. This is why we chose ManyChat's service. With ManyChat, we can incorporate automated conversations into various messaging platforms and perform real-time analyses, such as conversion rates or user engagement. This information greatly helps us tailor and optimize our service to your wishes and concerns, as our aim is to provide you with the best possible service.


What data does ManyChat process?

ManyChat collects various types of data, including personal data. This includes customer data such as ID, name, email address should you enter these into the chatbot. Additionally, usage information such as location, IP address, browser type, browser settings, email performance data, and website cookies are stored and processed. Essentially, all data you provide us via ManyChat is stored. Therefore, you should refrain from transmitting sensitive personal data via ManyChat. The system is best used as a news and support service.


How long and where are the data stored?

How long the data is stored depends on various factors, primarily on the type of stored data and specific settings. Generally, data is deleted by ManyChat when it is no longer needed for their purposes or when we terminate the agreement according to the terms of use with ManyChat. ManyChat may also store certain data for a statutory retention period, such as to resolve disputes, after the termination of the agreement.


Right to Object

You always have the option to cancel your newsletter subscription. To do this, you only need to revoke your consent to the newsletter subscription, which usually takes only a few seconds or one or two clicks. Typically, you will find a link at the end of each email to unsubscribe from the newsletter. If the link is not found in the newsletter, please contact us by email, and we will immediately cancel your newsletter subscription. After unsubscribing, the personal data will be deleted from our server and the ManyChat servers. You have the right to free information about your stored data and, if necessary, a right to deletion, blocking, or correction.


Legal Basis

If you have consented to the use of ManyChat, the legal basis for the corresponding data processing is this consent. According to Art. 6 (1) lit. a GDPR (consent), this consent represents the legal basis for processing personal data, as may occur when collected by ManyChat.

Furthermore, we have a legitimate interest in using ManyChat to optimize our online service and offer you helpful support. The corresponding legal basis for this is Art. 6 (1) lit. f GDPR (Legitimate Interests). If consent is not necessary, the newsletter dispatch is based on the legitimate interest in direct marketing (Article 6 (1) lit. f), provided this is legally permitted. We record your registration process to always be able to prove that it complies with our laws.

ManyChat processes data from you, including in the USA. We point out that, according to the opinion of the European Court of Justice, there is currently no adequate level of protection for data transfer to the USA. This can involve various risks for the legality and security of data processing.

As the basis for data processing at recipients located in third countries (outside the European Union, Iceland, Liechtenstein, Norway, especially in the USA) or for data transfer there, ManyChat uses so-called Standard Contractual Clauses (= Art. 46. Abs. 2 and 3 GDPR). Standard Contractual Clauses (SCC) are templates provided by the EU Commission to ensure that your data also meets European data protection standards when delivered and stored in third countries (such as the USA). By these clauses, ManyChat commits to maintaining the European level of data protection, even if the data is stored, processed, and managed in the USA. These clauses are based on an implementing decision of the EU Commission. You can find the decision and the corresponding standard contractual clauses here:



Google Drive

We have integrated Google Drive on this website. The provider is Google Ireland Limited ("Google"), Gordon House, Barrow Street, Dublin 4, Ireland.

Google Drive allows us to integrate an upload area on our website where you can upload content. When you upload content, it is stored on the servers of Google Drive. When you access our website, a connection is also established to Google Drive, so Google Drive can determine that you have visited our website.

The use of Google Drive is based on Art. 6 (1) lit. f GDPR. The website operator has a legitimate interest in a reliable upload area on its website. If the corresponding consent has been requested, the processing takes place exclusively on the basis of Art. 6 (1) lit. a GDPR; the consent can be revoked at any time.

The company has certification under the "EU-US Data Privacy Framework" (DPF). The DPF is an agreement between the European Union and the USA that is supposed to ensure compliance with European data protection standards in data processing in the USA. Every company certified under the DPF has committed to adhering to these data protection standards. You can get more information from the provider under the following link: https://www.dataprivacyframework.gov/s/participant-search/participant-detail?contact=true&id=a2zt000000001L5AAI&status=Active


Order Processing

We have concluded a contract for order processing (AVV) for the use of the above-mentioned service. This is a data protection agreement that is legally required, ensuring that the personal data of our website visitors is processed according to our instructions and in compliance with the GDPR.